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0k Bajee Help Center — Find answers to all your questions, right here

From opening an account to making a withdrawal — we're here for every step of your 0k Bajee journey.

Popular: Deposit, Password Reset, Bonus, Withdrawal

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Language Support (Bengali)

What kind of Need Help?

Choose a category and get answers fast

Account

Issues with registration, login, password & profile

Deposit

Guide to depositing via bKash, Nagad, Rocket & card

Withdrawal

Everything you need to know about withdrawals — process, timing, and limits

Bonuses & Offers

Questions about claiming bonuses, wagering requirements, and promotions

Sports Betting

Help with odds, bet slip, in-play betting, and results

Security

Account security, verification & KYC process

Mobile App

Instructions for downloading, installing, and using the app

Responsible Gaming

How to set limits, take a break, and get support

Live Contact Us

The 0k Bajee support team is always here for you

Live Chat

The fastest way to get help. Receive a response in Bangla in an average of 3 minutes.

Online Now
Email Support

For complex issues, send us an email. You'll typically receive a detailed response within 2–4 hours.

support@0kbajee.ws
Phone Support

Direct phone support is available for VIP and premium members.

For VIP Members
Categories
Account Deposit Withdrawal Bonus Betting Security Mobile App

Frequently Asked Questions FAQs

Find answers by selecting the category that matches your issue

All Account Deposit Withdrawal Bonus Betting Security App

Account FAQs

All you need to create a 0k Bajee account is an active mobile number and to be 18 or older. Simply fill in your name, mobile number, and password on the registration form. For larger withdrawals, you may later be required to complete KYC verification using your national ID.

On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number. Use the OTP to set a new password — the whole process takes about 5 minutes.

No, each person is allowed only one account. Opening multiple accounts with the same mobile number or ID may result in suspension and cancellation of any bonuses.

First, make sure you're entering the correct mobile number and password. Then clear your browser's cache and cookies and try again. If the problem persists, reset your password or reach out via live chat.

Deposit FAQs

bKash payments are usually credited to your balance within 1–5 minutes. If it takes longer than 10 minutes, contact Live Chat with your bKash transaction ID. Keep a screenshot of your payment for reference.

Minimum deposit via bKash, Nagad, and Rocket is ৳500. Bank transfers require a minimum of ৳1,000. Card payments require a minimum of ৳1,500. The maximum deposit limit depends on your account verification level.

0k Bajee does not charge any fees on bKash, Nagad, or Rocket deposits. However, bKash or Nagad may apply their own transaction fees. A 2.5% processing fee applies to credit/debit card deposits.
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Withdrawal-related questions

Withdrawals to bKash and Nagad are typically processed within 1–3 hours. Bank transfers may take 1–2 business days. First-time withdrawals may take longer if KYC verification is required.

If your request is still being processed, it may be possible to cancel it by contacting Live Chat. Once processing is complete, however, cancellation is not possible. Make sure all details are correct before submitting your request.

Standard accounts can withdraw up to ৳50,000 per day. KYC-verified accounts have a higher limit, and VIP members enjoy an even higher separate limit.

Bonus-related questions

Some bonuses are credited automatically, while others require a manual claim. If you haven't received a bonus, first check that you've met the offer's terms — if the issue persists, contact Live Chat with your transaction ID.

Go to the "Bonus" or "Promotions" section in your account to track your active bonus progress. A progress bar shows how many bets have been completed and how many remain.

If wagering requirements are not met before the bonus expires, the remaining bonus amount will be forfeited. Your original deposited funds are never affected.

Betting-related questions

If a match is cancelled or postponed, your stake is generally refunded in full. For accumulator bets, only the affected leg is voided and the remaining legs stay active. Full details are available on the Terms & Conditions page.

Yes, odds in live betting change continuously based on how the match unfolds. The odds shown at the time you place your bet are final — they won't change after you confirm.

In most cases, bets cannot be cancelled once placed before a match. However, a cash-out feature may be available for certain events. Contact support for more details.
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Security-related questions

The KYC (Know Your Customer) process protects your account from unauthorized access and ensures compliance with international regulatory requirements. Verification is completed simply by uploading a photo of your national ID or passport.

Contact Live Chat immediately and request a temporary account suspension, then reset your password. The 0k Bajee security team will investigate and take action promptly.

Go to Account Settings → Security → Two-Factor Authentication to enable it. An OTP will be sent to your mobile number. Once active, every login will require this additional verification step.

Mobile App Questions

Yes, the 0k Bajee app is available on both Android and iOS. Android users can download the APK directly from our website. iPhone users can download it from the App Store.

Before installing the APK on Android, enable "Install from Unknown Sources" — go to Settings → Security → Unknown Sources. Then tap the downloaded APK file to install. If you still run into issues, contact support with your device model name.

You'll receive an in-app notification when a new update is available. Alternatively, download the latest APK from our website and reinstall — your existing data will not be lost.

On 0k Bajee Registration How to

Step-by-step guide for new members

1
Go to the website and click the "Register" button

You'll find the "Register" button in the top right corner. Click it to open the registration form.

2
Enter your mobile number and password

Enter your active Bangladeshi mobile number and a strong password.

3
Verify your number with an OTP

An OTP will be sent to the number you provided. Enter it in the form to verify your mobile number.

4
Make your first deposit and claim your bonus

Make a deposit via bKash or Nagad and automatically receive a 150% welcome bonus.

5
Start Playing

Enjoy Sports Betting, lottery, or casino — whatever you're in the mood for.

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0k Bajee Help Center Learn More

When something goes wrong while playing online, where do people turn first? They search Google, ask a friend, and only then reach out to the platform's support. 0k Bajee wanted to simplify the whole process — one place where you can find answers to every question, in Bengali, fast.

A large portion of online betting users in Bangladesh still struggle with help pages written in English or technical language. 0k Bajee fills that gap — all support content is written in plain, familiar Bangla.

Why is Live Chat the best option?

First-time online bettors often have a lot of small questions — how to deposit via bKash, when their bonus will arrive, what's needed to withdraw. Waiting on email for answers to these questions gets frustrating fast. Most members prefer Live Chat because you typically get a response within 3 minutes.

The 0k Bajee support team doesn't just answer questions — they actively work to resolve your issue. For example, if a deposit gets stuck, simply provide the transaction ID and they'll check with the payment gateway and credit your balance themselves, so you don't have to keep following up.

When do I need to complete KYC verification?

Many people assume KYC is complicated — it's really not. At 0k Bajee, the process is straightforward: just upload photos of the front and back of your National ID, and verification is completed within a few hours. With KYC done, your withdrawal limit increases and cashing out large winnings becomes hassle-free.

KYC verification is required for anyone looking to withdraw more than ৳50,000 per month. It's there to protect you.

Tips: When contacting support, always have your registered mobile number and a screenshot of the issue ready. This helps resolve your problem much faster.

Responsible Gaming Support

0k Bajee believes gaming should be fun, not stressful. If you ever feel like things are getting out of hand, you can set temporary or permanent limits on your account through the Help Center. Daily deposit limits, betting limits, or a self-exclusion for a set period — all of it can be configured by you, on your own terms.

To learn more about this, visit our Responsible Gaming Browse the page. If you run into any issues or need guidance, our support team is always ready to help.

Quick fixes for common problems

  • Can't log in → Reset your password, then clear your cache
  • Deposit made but balance not updated → Contact Live Chat with your transaction ID
  • Withdrawal delayed → Check whether your KYC verification is complete
  • Didn't receive a bonus → Check whether you've met the offer's terms and conditions
  • App crashing → Update or reinstall the app

Please note: No 0k Bajee representative will ever ask for your password or OTP. If anyone does, it's a scam — report it to support immediately.

Useful Info At a glance

Important information to help you get the most out of 0k Bajee

Support Hours: Live chat support in Bangla, 24 hours a day, 7 days a week.
Minimum Deposit: Starting from just ৳500 via bKash and Nagad.
Withdrawal time: bKash withdrawals are typically processed within 1–3 hours.
Security: SSL encryption and two-factor authentication included.
Welcome Bonus: Up to 150% on your first deposit, capped at ৳15,000.
Mobile App: Available on both Android and iOS.
Language: Full interface and support in Bangla.
License: Internationally licensed and regulated platform.

Still have questions? 0k Bajee Support Team Available

Get a response in under 3 minutes on average via Live Chat. You can also reach us by email — support@0kbajee.ws

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